Group insurers that want to thrive in today’s competitive marketplace realize that they must satisfy customer expectations with quality service and continual product development.
As agents and clients demand user-friendly, self-service capabilities, savvy insurance companies are updating and streamlining their key customer-facing applications, especially billing systems.
Join us in this webinar to learn how a flexible and responsive billing system can be a strategic enabler. Three industry experts will discuss the results from a Novarica survey on billing system capabilities at mid-to large-size group carriers that offer group life and voluntary benefits/worksite products. You’ll learn what CIOs and IT leaders think about the challenges and limitations of their current billing solution and their views on what is important in a future system.
Don’t miss this opportunity to gain insight into ways to enhance the customer experience and improve customer retention rates by moving to a more functional, configurable, and better integrated billing system.