Three Ways to Simplify Your Claims Operations
Barry Duffy, Product Manager
I ran a webinar last week focused on working smarter and improving claims outcomes. We had a lot of interest which ...
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The little green book and the evolution of a technology journey
CJ Commoss, Product Manager
Notes and key words from my little green book of learnings and experiences that I sometimes reference to remind me ...
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Six Rules for Delivering a Superior Customer Service
Graham Newman, Product Marketing Manager
How to deliver a superior customer service that meets rapidly changing consumer demands.
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Claim the Future
Chuck Johnston, Chief Marketing Officer
#ClaimTheFuture is built around these three simple ideas: You can provide “Knock Your Socks Off” service; You can ...
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What Have Claim Analytics Ever Done for Us?
Adam Dunne, FINEOS Product Manager
What have data analytics ever done for us? Well, quite a bit actually, but they still haven’t given us anywhere ...
Read MoreMaking Superior Customer Service a Reality
Graham Newman, Product Marketing Manager
Customer service is central to claims operations Insurers have traditionally spent a lot of effort on developing ...
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Our 10th Annual FINEOS Global Summit
Alison Murphy, Marketing Program Manager
We’re coming up on our tenth annual FINEOS Global Summit. The event has grown tremendously over the years, with ...
Read MoreThe Top 5 Claims Challenges for Life, Accident and Health Insurers
Graham Newman, Product Marketing Manager
The claims service defines the relationship between the insurer and the insured in ways that no other interaction ...
Read MoreMeet John Smith, Insurance Consumer of Tomorrow
Chuck Johnston, Chief Marketing Officer
At FINEOS, we recognize our core insurance solutions need to have data models and omni-channel communication ...
Read MoreFMLA - Ideas creating beneficial change and administrative complexities
CJ Commoss, Product Manager
FINEOS is committed to encouraging, promoting and implementing ideas that create beneficial change to service the ...
Read MoreInsurers: Should you intervene in your claimant’s recovery?
Graham Newman, Product Marketing Manager
Excellence in customer service is a top priority for most insurers today, with all insurers aware of the importance ...
Read MoreInsurance Technology - The Threat of Change
Graham Newman, Product Marketing Manager
Insurance is heavily regulated and the burden is keenly felt, particularly when legislation changes. Dealing with ...
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Winning on Customer Service – Same Day Claims Payments
David Nicolai, SVP
The benefits of Same Day Pay can give you a strong differentiator with a service that all customers will ...
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Disability insurance should be more than just “pay check protection”!
Paul Barry, SVP Account Management
There is a growing realisation that restitution is better than just recompense in the world of disability claims. ...
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Write-Back – What is the Fuss All About?
Ashish Saxena, Principal Consultant
Write-Back, the ground breaking functionality that allows the IT systems of Lloyd’s managing agents to interact ...
Read MoreAre Insurers Ready for the New Worker? The Future of Work and Benefits
Chuck Johnston, Chief Marketing Officer
As FINEOS continues to provide insurers with superior technology solutions that enable them to care for the people ...
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For the Life, Accident and Health Industry - the Change We’ve Been Waiting for has Already Arrived
Michael Learned, Senior Product Manager
Group LA&H insurers have invested significantly to improve customer experience and accommodate the changing nature ...
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Boundary Conditions
Eoin Kirwan, VP Product Management
Being attracted to complexity, I naturally chose ‘Complex Analysis’ as a module in college (who could resist, ...
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Insurance in the Digital World - the truth is out there
Jonathan Boylan, Chief Technology Officer
Digital is with us Consumers today already use multiple channels of communication and switch freely between them in ...
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A welcome addition to choice in the cloud
Jonathan Boylan, Chief Technology Officer
Last week Microsoft announced the first technical preview of Azure Stack, the hybrid cloud platform which allows ...
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Emerging trends in health insurance
Graham Newman, European Product Marketing Manager
Health care is changing. It is moving from reactive to preventative driven by changes in attitudes and advances in ...
Read MoreSix Advantages You'll Get From Omni-Channel Customer Service
Graham Newman, European Product Marketing Manager
Omni-Channel Customer Service is one of the latest buzz-phrases claiming to be an essential component of an ...
Read MoreWho is tomorrow's insurance customer?
Chuck Johnston, Chief Marketing Officer
Can A New Class of Worker Unravel the Insurance Value Chain? ‘Customer’ is a complex topic for a software ...
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Who Sells Life Insurance Now?
Graham Newman, European Product Marketing Manager
In the future, where will you buy your insurance? Or to put it another way, if you are an insurer, how will you ...
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Group Billing: When Premium Payments Are Late
James Hehir, Product Manager, FINEOS
One area that typifies the modern conundrum of marrying efficiency with good Customer Experience, (CX), is group ...
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