CEO

Content grouped by CEO

A Letter to Customers: How is FINEOS responding to the global pandemic?

Michael Kelly

As we all wrestle with the changing dynamic of business during this worldwide pandemic, we at FINEOS remain committed first and foremost to supporting the health, well-being, and safety of all. Our offices in Hong Kong, Ireland, Poland, Spain, Australia, New Zealand, and the United States continue to work remotely to ensure social distancing recommendations. … Read More

A Message on COVID-19 from Michael Kelly

Michael Kelly, CEO

As the spread of the COVID-19 virus continues to impact many people and business around the globe, I want to explain what FINEOS is doing to protect our employees and our customers while continuing to provide our high levels of service.  Our reaction to a crisis of this nature works to reinforce our FINEOS purpose … Continued

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Agile and Culture Thrive Together - Is software development history repeating itself?

Michael Kelly, CEO

My late father was early into software development in the late 1950’s. He worked for the Irish national transport company, a Government owned semi-state company who were one of the first organizations in Ireland to computerize. The software department had about 60 staff, they worked in teams of 6-8 people, with each team dedicated to … Read More

Core Insurance Systems and the Sunk Cost Fallacy

Michael Kelly, CEO

The result of sunk cost fallacy leads to multiple problems for the carrier – budgets wasted, business lost, relationships damaged, and the company declines.  In this age of accelerating digital innovation and increasingly sophisticated customers and employees, mistakes do happen – recognize this fact and embrace it.  Fail quickly and take the valuable learning experience. Don’t become irrational, political, or just pig stubborn by going down ...

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The Expanding Importance of the Chief Information Officer for Life, Accident and Health Insurers

Michael Kelly, CEO

The CIO is a top team position; the same level as Sales, People (HR), Customer Service, Operations, Product, and Finance.  The CIO must appreciate the business’s challenges, strategies and goals, and be a leader who can influence C-suite colleagues with respect to how technology will support and deliver business improvements.  This key position plays a pivotal role in the digital transformation of the company and must work closely with all ...

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Serving Today's Digital Customer

Michael Kelly, CEO

We hosted our 10th Annual FINEOS Global Summit October 17 – 19, in San Francisco, CA with the theme of ‘Serving Today’s Digital Customer’. This year’s Summit marked a very important milestone and transition point in our company story.  For the last twelve years, FINEOS has focused heavily on creating the best multi-line claims system … Continued

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Insurance in the Digital World - the truth is out there

Jonathan Boylan, Chief Technology Officer

Digital is with us Consumers today already use multiple channels of communication and switch freely between them in real-time.  60% of people use at least two devices every day and 25% use three devices.  People start an activity on their mobile, such as exploring and researching broker options or comparing policy quotes, and complete the … Read More