Accident, Care & Compensation

Content grouped by Accident, Care & Compensation

Core Insurance Systems and the Sunk Cost Fallacy

Michael Kelly, CEO

The result of sunk cost fallacy leads to multiple problems for the carrier – budgets wasted, business lost, relationships damaged, and the company declines.  In this age of accelerating digital innovation and increasingly sophisticated customers and employees, mistakes do happen – recognize this fact and embrace it.  Fail quickly and take the valuable learning experience. Don’t become irrational, political, or just pig stubborn by going down ...

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The Expanding Importance of the Chief Information Officer for Life, Accident and Health Insurers

Michael Kelly, CEO

The CIO is a top team position; the same level as Sales, People (HR), Customer Service, Operations, Product, and Finance.  The CIO must appreciate the business’s challenges, strategies and goals, and be a leader who can influence C-suite colleagues with respect to how technology will support and deliver business improvements.  This key position plays a pivotal role in the digital transformation of the company and must work closely with all ...

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Serving Today's Digital Customer

Michael Kelly, CEO

We hosted our 10th Annual FINEOS Global Summit October 17 – 19, in San Francisco, CA with the theme of ‘Serving Today’s Digital Customer’. This year’s Summit marked a very important milestone and transition point in our company story.  For the last twelve years, FINEOS has focused heavily on creating the best multi-line claims system … Continued

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Insurance in the Digital World - the truth is out there

Jonathan Boylan, Chief Technology Officer

Digital is with us Consumers today already use multiple channels of communication and switch freely between them in real-time.  60% of people use at least two devices every day and 25% use three devices.  People start an activity on their mobile, such as exploring and researching broker options or comparing policy quotes, and complete the … Read More