Content grouped by CEO
Michael Kelly
As we all wrestle with the changing dynamic of business during this worldwide pandemic, we at FINEOS remain committed first and foremost to supporting the health, well-being, and safety of all. Our offices in Hong Kong, Ireland, Poland, Spain, Australia, New Zealand, and the United States continue to work remotely to ensure social distancing recommendations. … Read More
Michael Kelly, CEO
As the spread of the COVID-19 virus continues to impact many people and business around the globe, I want to explain what FINEOS is doing to protect our employees and our customers while continuing to provide our high levels of service. Our reaction to a crisis of this nature works to reinforce our FINEOS purpose … Continued
Read MoreMichael Kelly, CEO
My late father was early into software development in the late 1950’s. He worked for the Irish national transport company, a Government owned semi-state company who were one of the first organizations in Ireland to computerize. The software department had about 60 staff, they worked in teams of 6-8 people, with each team dedicated to … Read More
Michael Kelly, CEO
The result of sunk cost fallacy leads to multiple problems for the carrier – budgets wasted, business lost, relationships damaged, and the company declines. In this age of accelerating digital innovation and increasingly sophisticated customers and employees, mistakes do happen – recognize this fact and embrace it. Fail quickly and take the valuable learning experience. Don’t become irrational, political, or just pig stubborn by going down ...
Read MoreMichael Kelly, CEO
The CIO is a top team position; the same level as Sales, People (HR), Customer Service, Operations, Product, and Finance. The CIO must appreciate the business’s challenges, strategies and goals, and be a leader who can influence C-suite colleagues with respect to how technology will support and deliver business improvements. This key position plays a pivotal role in the digital transformation of the company and must work closely with all ...
Read MoreMichael Kelly, CEO
For this blog, I’d like to give some personal insights on the selection of a core system and vendor. It is crucial to get the steps and interactions right in a core systems selection process, as the consequential outcome has very significant impact on an insurance carrier.
Read MoreMichael Kelly, CEO
Today’s customer wants to be serviced faster and more efficiently than ever before. They are used to great experiences in other industries and they are demanding it from their insurance providers.
Read MoreMichael Kelly, CEO
We hosted our 10th Annual FINEOS Global Summit October 17 – 19, in San Francisco, CA with the theme of ‘Serving Today’s Digital Customer’. This year’s Summit marked a very important milestone and transition point in our company story. For the last twelve years, FINEOS has focused heavily on creating the best multi-line claims system … Continued
Read MoreJonathan Boylan, Chief Technology Officer
Digital is with us Consumers today already use multiple channels of communication and switch freely between them in real-time. 60% of people use at least two devices every day and 25% use three devices. People start an activity on their mobile, such as exploring and researching broker options or comparing policy quotes, and complete the … Read More