The result of sunk cost fallacy leads to multiple problems for the carrier – budgets wasted, business lost, relationships damaged, and the company declines. In this age of accelerating digital innovation and increasingly sophisticated customers and employees, mistakes do happen – recognize this fact and embrace it. Fail quickly and take the valuable learning experience. Don’t become irrational, political, or just pig stubborn by going down ...
The CIO is a top team position; the same level as Sales, People (HR), Customer Service, Operations, Product, and Finance. The CIO must appreciate the business’s challenges, strategies and goals, and be a leader who can influence C-suite colleagues with respect to how technology will support and deliver business improvements. This key position plays a pivotal role in the digital transformation of the company and must work closely with all ...
For this blog, I’d like to give some personal insights on the selection of a core system and vendor. It is crucial to get the steps and interactions right in a core systems selection process, as the consequential outcome has very significant impact on an insurance carrier.
Today’s customer wants to be serviced faster and more efficiently than ever before. They are used to great experiences in other industries and they are demanding it from their insurance providers.
We hosted our 10th Annual FINEOS Global Summit October 17 – 19, in San Francisco, CA with the theme of ‘Serving Today’s Digital Customer’. This year’s Summit marked a very important milestone and transition point in our company story. For the last twelve years, FINEOS has focused heavily on creating the best multi-line claims system … Continued
Digital is with us Consumers today already use multiple channels of communication and switch freely between them in real-time. 60% of people use at least two devices every day and 25% use three devices. People start an activity on their mobile, such as exploring and researching broker options or comparing policy quotes, and complete the … Read More
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