Content grouped by Policy

FINEOS White Paper: Overcome Digital Transformation Distress

Digital has become one of the most over-loaded words in the English language, meaning very different things in different contexts. Insurers have been digital since the first policy was recorded on  magnetic drum or tape in the 1960s. Oddly enough, insurers now lag considerably behind other industries in their digital maturity and stage of adoption. Despite the challenges, LA&H insurers are putting more comprehensive digital strategies into ...


White Paper: Are Insurers Ready for the New Worker? The Future of Work and Benefits

FINEOS has served the Life, Accident and Health insurance sector for many years and we are seeing the greatest shift in our customer’s business landscape in over 20 years. As we continue to provide insurers with superior technology solutions that enable them to care for the people that they serve, we must support the current market and build for tomorrow’s customer. To do this, we need to tap into the best thinking about the future of the ...


CEO Perspective: Core Systems of Differentiation to Deliver 360 Service in the Digital Age

Over the past fifty years we have enjoyed incredible computer technology advances, bringing huge benefits to the way we live and work. However, a concerning issue for the insurance industry has to be the many core software systems in back office environments that were originally designed and written for the IBM System/360 and subsequent mainframe generations. Granted, a lot of this software …


FINEOS Perspective: Slow Learners or a Different Class?

The perception we develop of the computer systems we use has several influences: Does it do what we want? Is it easy to access? Is it fast? Is it pretty? Most of all perhaps we judge a system by what it feels like to use. In the technical world we call this the ‘User Experience’, a term covering a variety of considerations and shortened, as is obligatory for technical terms these days, to ‘UX’. Designers of apps and consumer oriented ...


FINEOS White Paper: Disruption in the Employee Benefits Market

The intersection of changing regulation, employer cost pressures, and the rise of consumerism is creating disruption in the employee benefits market, a market that has traditionally been both operationally complex and relatively resistant to change compared to other segments of the insurance market. Could this disruption serve as a catalyst for creating real enterprise transformation, beginning with process and technology change in the back ...