The New Zealand government insurer, the Accident Compensation Corporation (ACC), administers over 2 million claims annually for personal injury, work cover and workers’ compensation from 48 locations across New Zealand....
This white paper examines the disability insurance claims process, identifies inefficiencies and suggests areas where improvements could be made to what can be a slow, sometimes confrontational and manually intensive...
An exclusive extract from “A Quick Guide: Health Insurance in Asia” on how to better manage claims....
Insurers looking for a competitive edge in the insurance claims automation race need to move quickly, with the right balance of technology, business strategy and innovation.
Randall Day, Head of Claims Solutions for FINEOS and Andy Albano, Life and Disability Claims Officer for Assurant discuss how technology can help to address the challenges facing disability claims...
Claims transformation management is emerging as a top priority for many insurers. Like many coveted goals, however, peak claims management can prove elusive when great technology becomes not-so-great technology, and...
Karen Furtado of advisory firm Strategy Meets Action (SMA) shares the latest industry research on the state of claims transformation – where it is now and what the future holds....
Enhance Customer Service & Enhance Your Brand Companies can improve their customers’ perceptions. Strategies that pay dividends include advertising campaigns, new branding initiatives, hiring branding consultants and high-profile leaders, and...
Most insurers don’t lack claims data. They lack the ability to unlock the valuable information contained in their claims data. Siloed systems and organizations, incompatible internal data models, and poor...