Blog

A View from the Top

Alison Murphy, Senior Marketing Manager

Highlights from a panel discussion at the LIMRA 2016 Group & Worksite Benefits Conference

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Three Ways to Simplify Your Claims Operations

Barry Duffy, Product Manager

I ran a webinar last week focused on working smarter and improving claims outcomes. We had a lot of interest which confirms our experience that insurers are thinking seriously about developing new and competitive capabilities in their claims operations.

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Claim the Future

Chuck Johnston, Chief Marketing Officer

#ClaimTheFuture is built around these three simple ideas: You can provide “Knock Your Socks Off” service; You can simplify your claims operation to increase speed, efficiency, and effectiveness; You can take advantage of what many insurers still see as tomorrow’s technology now utilizing SaaS solutions, agile delivery methods, and an open ecosystem of world class supporting solutions that easily integrate with a modern core insurance solution.

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What Have Claim Analytics Ever Done for Us?

Adam Dunne, FINEOS Product Manager

What have data analytics ever done for us? Well, quite a bit actually, but they still haven’t given us anywhere near as much as they will. We have only just begun to mine the Claim Analytics seam.

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Making Superior Customer Service a Reality

Graham Newman, Product Marketing Manager

Customer service is central to claims operations Insurers have traditionally spent a lot of effort on developing products, building distribution models and establishing market share, directing those efforts towards the first stages of their relationship with their customers.  From the customer’s perspective, what they are buying is the promise of help when they are in … Read More

Our 10th Annual FINEOS Global Summit

Alison Murphy, Marketing Program Manager

We’re coming up on our tenth annual FINEOS Global Summit. The event has grown tremendously over the years, with greater content, more in-depth discussions, and an ever growing global audience.

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The Top 5 Claims Challenges for Life, Accident and Health Insurers

Graham Newman, Product Marketing Manager

The claims service defines the relationship between the insurer and the insured in ways that no other interaction can. Today, claims departments have perhaps the best chance they have ever had to enhance their service, build brand value and contribute to the bottom line.

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Meet John Smith, Insurance Consumer of Tomorrow

Chuck Johnston, Chief Marketing Officer

At FINEOS, we recognize our core insurance solutions need to have data models and omni-channel communication strategies designed to support products and business models that have not been employed yet. FINEOS works with both public and private sector insurers around the world with our FINEOS Claims solution, giving us insight into a wide variety of business models and care plans.

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Insurers: Should you intervene in your claimant’s recovery?

Graham Newman, Product Marketing Manager

Excellence in customer service is a top priority for most insurers today, with all insurers aware of the importance of serving their customers as best they can to remain competitive. But how far can customer service extend?

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Insurance Technology - The Threat of Change

Graham Newman, Product Marketing Manager

Insurance is heavily regulated and the burden is keenly felt, particularly when legislation changes. Dealing with regulation is seen by the survey’s respondents as the overall number one risk. Everyone has to deal with the same rules and they are often signposted by being declared ahead of time so organisations can prepare for them.

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Winning on Customer Service – Same Day Claims Payments

David Nicolai, SVP

The benefits of Same Day Pay can give you a strong differentiator with a service that all customers will appreciate. See what Dave Nicolai, SVP at FINEOS has to say about this along with a link to the recording of our recent, very popular webinar on Same Day Pay.

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Disability insurance should be more than just “pay check protection”!

Paul Barry, SVP Account Management

There is a growing realisation that restitution is better than just recompense in the world of disability claims. After a certain point the primary reasons preventing a full recovery of both health and return to work are no longer medical but psycho-social.

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Write-Back – What is the Fuss All About?

Ashish Saxena, Principal Consultant

Write-Back, the ground breaking functionality that allows the IT systems of Lloyd’s managing agents to interact fully with the Market’s central claims systems, including ECF2, went live four months ago.

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Boundary Conditions

Eoin Kirwan, VP Product Management

Being attracted to complexity, I naturally chose ‘Complex Analysis’ as a module in college (who could resist, right?). The subject turned out to be calculus in the realm of imaginary numbers – fascinating in its own way (hello Riemann sphere), and certainly complex in places, but not about complexity per se. Killer There is a … Continued

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Insurance in the Digital World - the truth is out there

Jonathan Boylan, Chief Technology Officer

Digital is with us Consumers today already use multiple channels of communication and switch freely between them in real-time.  60% of people use at least two devices every day and 25% use three devices.  People start an activity on their mobile, such as exploring and researching broker options or comparing policy quotes, and complete the … Read More

A welcome addition to choice in the cloud

Jonathan Boylan, Chief Technology Officer

Last week Microsoft announced the first technical preview of Azure Stack, the hybrid cloud platform which allows you to run their public cloud software in your data centre. They are not the first to offer private cloud technology, cloud in your data centre, nor even the first to offer hybrid cloud, the ability to use … Continued

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Emerging trends in health insurance

Graham Newman, European Product Marketing Manager

Health care is changing. It is moving from reactive to preventative driven by changes in attitudes and advances in technology, particularly personal technology. This has huge implications for life and health insurers.

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Who is tomorrow's insurance customer?

Chuck Johnston, Chief Marketing Officer

Can A New Class of Worker Unravel the Insurance Value Chain? ‘Customer’ is a complex topic for a software company serving the Life Accident & Health Benefits market. Traditionally, we craft software for insurance carriers, who serve employers, who in turn provide benefits to employees to meet workplace regulatory requirements and provide employee incentives. Historically, it has been a very opaque chain of relationships; often insurers ...

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