Zen Desks
Eoin Kirwan, VP Product Management, FINEOS While I was touring a customer’s claims department recently, I had a nagging sensation that something was missing. Then it struck me. Clutter. There...
Read MoreStriking the Balance at Claim Time
Fergal Heffernan, Customer Engagement Manager – EMEA, FINEOS I believe that an insurance claim presents an opportunity for insurers to save money, retain customers and gain more market share. This...
Read MoreThinking Inside the Box
Guy McClintock, Solution Architect Stream Lead, FINEOS At the start of every FINEOS implementation there is an oft heard mantra “we want to stay close to base product”. As a...
Read MoreUsing Heuristics to Achieve Better Claims Outcomes
Michael Kelly, CEO, FINEOS Written for The Protection Review Claims assessors or handlers in the Protection industry gather a wealth of data and information during their triage and assessment of...
Read MoreWhat is an Interface? (And Why You Should Care)
Rob Say, Professional Services Consultant, FINEOS This is not about programming; this is about your business. All my work ultimately comes down to one group of people talking to another...
Read MoreThe Successful Disability Claims Audit
Devery Johnson, Senior Business Consultant, FINEOS While every claims professional is diligent, the word “audit” has a way of instilling fear in the hearts of men! But it needn’t, and...
Read MoreListening to Your Users
Neil Kelly, Solution Architect, FINEOS Do You Listen To Your Users? New claims management solutions, and indeed any large IT exercise, are driven by senior individuals in an organisation, often...
Read MoreCould "Out-of-the-Box" Thinking be the Future Cure for Low Back Pain Disability Claims?
Steve Dorn, SVP Strategic Product Group, FINEOS According to the Centers for Disease Control, 14 percent of all new visits to primary care physicians are the result of lower back...
Read MoreWhat's the Scope of your Project?
Guy McClintock, Solution Architect Stream Lead, FINEOS A couple of weeks ago I was having a coffee with my brother in law and I asked him what the worst part...
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